Equipment Repair FAQS

How much is it going to cost? While we don't have a one-size-fits-all answer, our rates are extremely competitive and can save you hundreds, if not thousands, of dollars. A fairly typical job is completed in 1-2 hours on site. If the repair requires more time we can take the machine back to our repair shop and setup a loaner machine for you during the repair. We will give you as much information as we can up front to help you make an informed decision as to whether it will be worth repairing or replacing. In the case of a replacement, we can usually offer trade-in value for used equipment and always get you the best price on great new equipment. Please contact us for specific rates or a maintenance proposal.

How long before I can make coffee again? Our goal is to have this time as close to zero as possible from when you reach out.

What happen if something stops working after you fix it? We warranty our service for 30 days after the date of service.


INSPECTION - First we'll check out your equipment and give you a report regarding the resolution of your issue. We will also do a site survey and give recommendations, if any, on how to avoid future equipment failures.
ACTION PLAN - We know your equipment is critical to your operation and we'll make a plan to have it running properly FAST. We'll submit our plan to you and if all is agreeable the work commences ASAP.
BACK TO BUSINESS - That's it! With a quick turnaround and 30-day warranty on service, you'll be back to business in no time and be able to rest easy knowing your equipment is in tip-top shape.

Here's what folks are saying about our service:

  • ★★★★★
    At our practice, we have a coffee bar and one of our coffee machines was giving us some troubles. It needed attention and expertise badly. Twenty Below did a fantastic job making it run like a new machine. Thank you, Ty, for always having an answer (and time!) for all questions about all things coffee (machines, grinder, etc). Your knowledge and the level of service you provide is outstanding! Keep up the awesome work!
  • ★★★★★
    Having owned a coffee shop for 12 years, we’ve had multiple breakdowns. We are a small shop that runs with one espresso machine, so when things go down, it’s a bit of an emergency. We have had to wait days, even weeks to get service out of Minnesota, which is neither convenient, efficient or cost effective. Having someone local, reliable, knowledgeable, professional and fair to service our machines is like a dream come true. We have had repair work done on our machines by Twenty Below and they take the time to make sure your machines are functioning at 100% and that you are up and running as quickly as possible. I no longer stress about the next time we will need repair.
  • ★★★★★
    As a newcomer to the coffee shop scene in Fargo, I had no idea what I was getting myself into when it came to maintenance, upkeep, and repair of coffee equipment. I was disheartened to find out that nearly all of the coffee equipment repair businesses were located hours away from Fargo. That is until I reached out to Ty Ford at Twenty Below for help with the repair of a Fetco batch brew coffee maker. Ty was able to meet me in a timely manner and worked with me to troubleshoot the issue. A year later my espresso machines needed servicing so I gave Ty a call. Again, he was able to meet with me in a timely manner and prioritized the repair of my equipment as if it were his own machine. I’ve always been impressed with his swift response and professional service. I’ve even recommended him to other businesses in town that need coffee equipment repair work done. If you are looking for thorough, dependable, quality work with great people I’d recommend Ty and the crew at Twenty Below.
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